Sizing and colour details

Although all care is used when measuring a hand made item, please note that there can be up to a 2cm discrepancy. 

Colours can vary from those pictured in item pictures due to camera and/or monitor settings. 

Due to the nature of the materials used to create items, it is normal to have variations in colour, texture and length.

Any additional items seen in product photos are not included in the purchase of any item unless explicitly stated in the item's description. All extra items pictured are the intellectual property of either Elise Heather Designs or the original artist.

Custom and personalised orders

For custom and personalised items 1/3 (one third) non- refundable payment is required before any work is commenced. Full payment due before item is shipped.

Damages

All items will be packed with great care to avoid damages during delivery. If damages occur I will require a photo upon arrival and an explanation of damages. Decisions on how to rectify will be made by a case by case basis.

Shipping quotes

Please contact for postage quotes to countries not listed at checkout.

Care instructions

All items are spot clean only. Do not use harsh chemicals or detergents. For EHD's care guide visit here.

Gift wrapping and packaging

All items come gift wrapped in butchers' paper and tied with string. If you require alternative packaging please contact me.

Wholesale availability

Please contact me to discuss wholesale orders.

Layby/Layaway

Layby is only available for purchases over $100 and is not available on custom orders. Layby requires a 1/3 (one third) NON-REFUNDABLE payment upfront and fortnightly payments for up to 6 weeks from the first payment. The item will be shipped once the last payment (and shipping cost) is processed.

For full T&Cs visit here.

Shipping Times

Once items are shipped and are in Australia Post's possession, shipping times are out of my control. Elise Heather Designs accepts no responsibility for lost or late packages.

International Shipping

Most international packages are not insured or tracked. Elise Heather Designs accepts no responsibility for lost or late packages after they have left my possession in Toowoomba, Queensland Australia. If you require tracking or insurance please contact me. Extra fees will apply.

 

Layby is only available for purchases over $100 and is not available on custom orders. Layby requires a 1/3 (one third) NON-REFUNDABLE payment upfront and fortnightly payments for up to 6 weeks from the first payment. The item will be shipped once the last payment (and shipping cost) is processed.

What I need you to do is send me a private message with your PayPal email then I will then send you a PayPal invoice for the first payment due within 24 hours. This first payment is NON-REFUNDABLE. I will then send through an invoice fortnightly for 6 weeks for the last 3 payments. $amount owing + $shipping

Next payments will be due:

2 weeks from first payment

4 weeks from first payment

6 weeks from first payment

I will send a PayPal invoice on each day a payment is due. You have 24 hours to send through payment from date and time invoice is issued.

Failure to make payment will result in cancellation of layby and all moneys will be refunded minus the 1/3 deposit and the sale will be cancelled.

 

There will be NO EXCEPTIONS under any circumstances.

Item will be shipped within 3 working days of last payment being cleared.